On the sign-in screen, type your Microsoft account name if it's not already displayed. Reset your Microsoft account password you use to sign in to your computer To see your device name, right-click Start, select System, and scroll to the Device specifications section. If the device name is the same as your account name, you can create a new administrator account, sign in as an administrator, and then rename your PC (when you view your device name, you can also rename it). If you need more info on a black or blank screen error, see Troubleshoot black or blank screen errors.Note: If you don't see security questions after you select the Reset password link, make sure your device name isn't the same as your local user account name (the name you see when you sign in). If you need more info on a black or blank screen error, see Troubleshoot black screen or blank screen errors.Īllow your device to fully restart. Select option 5 from the list or press F5 for Safe Mode with Networking.

On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.Īfter your device restarts, you'll see a list of options.

Now that you are in winRE, you will follow these steps to take you to safe mode: When Windows restarts, hold down the power button for 10 seconds to turn off your device.Īllow your device to restart into Automatic Repair, and select Advanced options to enter winRE. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.

Press the power button again to turn on your device. Hold down the power button for 10 seconds to turn off your device. To do this, you will repeatedly turn your device off, then on: Note: If you’ve encrypted your device, you’ll need your BitLocker key to start in safe mode.īefore you enter safe mode, you need to enter the Windows Recovery Environment (winRE).

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